Chameleon Access Limited (and other Chameleon Access group companies that you order goods and/or services from) (“we”,
“us”, or “our”) is committed to protecting the privacy of our members and any visitors to our group websites (each a “Site”,
together the “Sites”), of which this is one. Please read this privacy promise to understand how we use and protect any information
that we collect about you.
This privacy promise is intended to assist you in making informed decisions when using our Sites and any services provided
By visiting our Sites and/or registering as one of our members, you consent to us collecting, storing, using and (if applicable)
transferring your personal information in accordance with this privacy promise.
If we decide to change our privacy promise, we will post those changes on this page and on www.chameleonaccess.com to keep
you aware of the way we collect, use and disclose information.
The Information We Collect
We may collect and process the following information about you:
- Information that you provide to us when you register to be a member or fill out forms on a Site. You acknowledge that, where
registering to use certain of our services, you may be required to submit “sensitive” personal information (such as information
regarding your physical condition, ethnic origin, sexual orientation and religious beliefs) and consent to our processing of such
information in accordance with this privacy promise;
- Information that you submit when you place an order for our services (including your name, email address, delivery address,
credit or debit card number and expiration date) which we need to process your order and to notify you of your order status;
- Information about you which you include in any e-mails or letters that you send to us;
- Information about your usage of the Site; and
- Information about your computer, which may include your IP address, operating system and browser type, for system
administration and to report aggregate information to our advertisers (statistical data about’ browsing actions and patterns
that does not identify any individual).
Display Advertising and Remarketing
Our Sites use a unique tracking code to support Google Display Advertising enabling Google Analytics to collect traffic data
by using our cookies. This is in addition to the data collected through the standard Google Analytics implementation allowing
the Remarketing feature based on Display Advertising from Google. It is with this feature that we use Remarketing with Google
Analytics to advertise online adhering to the Google Adwords Remarketing Policy and its sensitive category restrictions.
We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party
cookies (such as the DoubleClick cookie) together to inform, optimise, and serve advertisements based on your past visits to our
Sites for 30 days.
Opt-out or change preferences of display advertising and remarketing
Visitors to our Sites can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads using the
Ads Preferences Manager. In addition, Google Analytics Opt-out Browser Add-on allows you to choose how your data is collected
and can be installed direct in your browser.
are small amounts of information in the form of text files which we store on your computer. Cookies allow us to monitor website
traffic, improve the Sites’ usability and to personalise the content of the Sites for you.
We may use an analytics service provider for website traffic analysis and reporting. Analytics service providers generate
statistical and other information about website use by means of cookies, which are stored on users’ computers. The information
generated relating to the Sites may be used to create reports about the use of the Sites and the analytics service provider will
store this information.
In addition, advertisers whose advertisements appear on the Sites, and other third parties who use our technology to store
or collect data, may use and place cookies on your computer and we have no control over this. Please consult the terms and
conditions and/or privacy policies of such third parties to find out how they collect and use your personal data and to establish
A few of the methods that may be used to store or access information already stored on your computer are as follows (although
note that subsequent technology and methods may be developed):
A cookie is a text file placed on a device when a user visits a website. Cookies can be temporary (e.g. session) or permanent
(e.g. persistent). They can also be first party (e.g. placed by us) or third party (e.g. placed by a third party advertiser or
• FLASH COOKIES
A Flash cookie (or locally shared object) is a data file placed on your device via the Adobe Flash plug-in that may be built-in
to or downloaded by you to your device. This can operate across all your browsers
HTML5 cookies can be programmed through HTML5 local storage and do not require a plug-in.
• ETAG OR ENTITY TAG
An opaque identifier assigned by a web server to a specific version of a resource found at a URL, that acts as a form of
We use the information collection technologies set out in the table below for the following purposes:
|These cookies are used to collect
information about how visitors use our
site. We use the information to compile
reports and to help us improve the site.
The cookies collect information in an
anonymous form, including the number
of visitors to the site, where visitors have
come to the site from and the pages they
for an overview
of privacy at
|Site cookie acceptance
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|This cookie is used to record if a user has
|This cookie is used by Chameleon Access
to identify you as a user between page
loads. This allows Chameleon Access to
remember certain settings, like which part
of the Chameleon Access website you
were using before you were asked to sign
in or register
This cookie is
time you close
advertisements displayed on the Site
|Member Login Cookies
|These cookies are used when the
Chameleon Access member logs into the
members area of the Site.
|Used for remembering the users
promise and through our cookie information page which is linked in a pop-up banner when you first visit one of our Sites. If you
do not change the settings on your internet browser to disable, remove or reject cookies, you are deemed to consent to our use
access to, the information collected by such cookies is strictly necessary for us to provide the services that you have requested.
If you do not wish for cookies to be installed on your computer, you can change the settings on your internet browser to disable,
remove or reject cookies. For more information about how to do this, you should consult the “Help” section of your browser. In
some but not all instances, cookies can be blocked in the future by selecting certain settings. Each browser you use will need to
be set separately and you will see that different browsers offer different functionality and options in this regard. Please note that
rejecting cookies via your browser may not be effective with regard to HMTL5 and Flash cookies (which are explained in more
detail above). For information on disabling Flash cookies, please go to Adobe’s website www.adobe.com.
at the time. Please be aware that if you disable, remove or reject cookies, some parts of our Sites may not work and we may not
be able to provide you with our services and/or fulfil your orders.
The way your information is used
We may use your information in the following ways:
- To ensure that content from our Sites is presented in the most effective manner for you and your computer;
- To provide customer service to you in relation to your use of a Site, to deal with enquiries and complaints relating to the use of
- Notify you every now and again about important changes to the Sites or our services;
- To administer, support, improve, optimise and develop our Sites (including any advertising present on our Sites);
- To enable us to provide our services to you and to process your orders for specific goods and/or services;
- To produce reports on our customers’ preferences, interests and buying habits (these reports will not identify you in any way);
- For security purposes.
We may also use your information to notify you of our services and our exciting new offers if you have either requested marketing
communications from us, or consented to receive marketing communications when you registered for one of our services. If you
do not want to receive such marketing communications, please tick the appropriate box on the relevant Site’s registration page.
You may opt out of receiving such marketing communications at any time by following the instructions below.
We may permit selected third party partners or affiliates of ours to provide you with information about their products and
services which may be of interest to you, as long as you have consented to receive marketing communications from our selected
third parties for such purposes.
You may opt out from receiving marketing communications at any time by notifying us in writing, contacting us at
[email protected] or, alternatively, by following the procedure to ‘unsubscribe’ that is specified in any
marketing email that you receive.
Third Party Sites
Our Sites may contain links to websites that are operated by third parties. We do not control and accept no liability or
responsibility for those websites and this privacy promise does not apply to those websites. Please consult the terms and
conditions and privacy policies of those third party websites to find out how they collect and use your personal data.
Advertisements contained on our Sites operate as links to the advertiser’s website and as such any information they collect by
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area
(“EEA”). Where data is stored at or processed by third party service providers at a destination outside of the EEA, we will use
reasonable endeavours to ensure that all such third party service providers are self-certified to the Safe Harbor framework or
have agreed to the EU Contractual Clauses which have been deemed to provide an adequate level of protection under applicable
laws. It may also be processed by staff operating outside the EEA who work for us or for one of our service providers, suppliers,
franchisees or affiliates. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your
payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or
processing. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this
How we protect your information
All information you provide to us is stored on our secure servers or servers hosted by third party service providers. Any payment
transactions will be encrypted using SSL/TLS technology. Where we have given you (or where you have chosen) a password
which enables you to access certain parts of our Sites, you are responsible for keeping this password confidential.
Once we have received your information, appropriate security measures will be adopted to protect your information from
access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. Unfortunately, the
transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data,
you acknowledge that we cannot guarantee the security of data you send over the internet and that you send your information at
your own risk.
Your information will only be held for a reasonable period or as long as the law requires or permits.
Disclosure of your information
We may disclose your personal information to any member of our group of companies (which includes any of our subsidiaries).
We may also disclose your personal information:
i. To our affiliates, franchisees, suppliers, delivery companies, customers with whom we have contracted to provide services to
you and other third parties to whom disclosure is necessary to enable us to process your orders and provide you with any
service to which you have subscribed via the Site;
ii. Where required to do so by law or court order;
iii. Upon the sale of the business (in which case personal data of our customers will be one of the transferred assets);
iv. To any person to whom disclosure is necessary to enable us to enforce our rights under this privacy promise or under any of
our applicable Terms and Conditions.
We may provide third parties with anonymised reports on our customers’ preferences, interests and buying habits. We may
provide our trusted service providers with anonymous information about our customers in order for them to compile these
reports on our behalf. These reports will not identify you in any way.
Other than as expressly set out in this privacy promise or as otherwise required or permitted by law, we will not share, sell or
distribute any of the information you provide to us without your consent.
Accessing your information
You may at any time request access to your personal data by contacting us using the contact details set out below. We reserve
the right to ask you for proof of your identity and to charge you a fee of ten pounds sterling (£10) to meet our costs in granting
any data access request you make.
Chameleon Access Limited of 3RD Floor, 14 Hanover Street, London W1S 1YH, or the Chameleon Access group company that
you order goods and/or services from, is your data controller in relation to any personal data that you provide to us. If you
wish to know what information we hold about you or if you have any queries about this privacy promise, our Site practices or
your personal dealing with our Sites, you can contact our nominated representative for dealing with data protection issues,
who can be contacted at www.chameleonacess.com